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医妃倾城，夫君在劫难逃
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让客户回头：超乎想象的客户服务6大宝典
影响时空管理丛书由影响力训练集团组织十几位专家、几十位学者、上百位培训界精英历经三年时间精心创作，内容注重实战，以解决企业管理实际问题为导向；论述深入浅出，通俗易懂；工具多、方法多、案例多，且经过多轮培训课程使用并经过多次修订，受到各层次管理者的欢迎和好评。本书提出了完善企业客户服务的6大宝典：客户服务的3重境界，打造高效服务团队的5大步骤，卓越客户服务人员的5项修炼，卓越客服人员的5大任务，客户服务的6大创新模式，应对客户抱怨和投诉的4个方面。
Zodiac
Zodiac, the brilliant second novel from the New York Times bestselling author of the The Baroque Cycle and Snow Crash, is now available from Grove Press. Meet Sangamon Taylor, a New Age Sam Spade who sports a wet suit instead of a trench coat and prefers Jolt from the can to Scotch on the rocks. He knows about chemical sludge the way he knows about evilall too intimately. And the toxic trail he follows leads to some high and foul places. Before long Taylor's house is bombed, his every move followed, he's adopted by reservation Indians, moves onto the FBI's most wanted list, makes up with his girlfriend, and plays a starring role in the near-assassination of a presidential candidate. Closing the case with the aid of his burnout roommate, his tofu-eating comrades, three major networks, and a range of unconventional weaponry, Sangamon Taylor pulls off the most startling caper in Boston Harbor since the Tea Party.
