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顶级客服就是顶级产品
买方市场下，卖什么都是卖体验，随着人口红利的消失，消费者不仅懂得购买优质的商品还需要获得优质的用户体验。企业需要做的就是提升自己的客服质量，用顶级客服打造用户心中的顶级产品，从而培养客户对企业的忠诚度。本书从“客服应该如何做”、“各行各业的客服成功案例”、“解决客户投诉”、“客户关系管理：留住老客户，开发新客户”四个方面详细讲解了客户服务的工作方法及注意事项。希望通过本书，能够使更多的企业及客服人员学会与客户打交道，使得客户投诉、抱怨、客户流失等不再是问题，打造良好的用户体验。
多姿气象
进入21世纪后，中国气象业务现代化建设突飞猛进，气象卫星、新一代天气雷达和各种现代化气象仪器投入使用，全国地面气象通信宽带网络系统建成并投人运行，全国气象单位之间实现了任意点到点之间的通信。气象业务现代化建设的快速发展，不仅增加了大量气象信息，推动了气象业务和科研的发展，提高了预报质量，而且实现了中国气象频道音、视频天气预报节目实时播放，使各种气象服务产品更加快捷及时并且全天候地服务于百姓、服务于社会、服务于经济建设。《多姿气象》解释了风、云、雨、雪、雷、雹等天气现象形成与变化规律，介绍现代气象研究与观测的技术与方法，各类天气现象对人类生产、生活的影响等，供相关读者阅读参考。
The Peculiars
This dark and thrilling adventure, with an unforgettable heroine, will captivate fans of steampunk, fantasy, and romance. On her 18th birthday, Lena Mattacascar decides to search for her father, who disappeared into the northern wilderness of Scree when Lena was young. Scree is inhabited by Peculiars, people whose unusual characteristics make them unacceptable to modern society. Lena wonders if her father is the source of her own extraordinary characteristics and if she, too, is Peculiar. On the train she meets a young librarian, Jimson Quiggley, who is traveling to a town on the edge of Scree to work in the home and library of the inventor Mr. Beasley. The train is stopped by men being chased by the handsome young marshal Thomas Saltre. When Saltre learns who Lena's father is, he convinces her to spy on Mr. Beasley and the strange folk who disappear into his home, Zephyr House. A daring escape in an aerocopter leads Lena into the wilds of Scree to confront her deepest fears.
