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服务的秘密：客户满意度提升指南
本书以商品社会的服务为切入点，详细介绍了服务活动中每一个环节的服务方法和技巧，包括微笑、言谈、举止、着装等等，并用简洁生动的文字，妙趣横生的案例，为你详细地总结出每一项服务的宝贵经验。所谓“一招在先，招招领先”。让您轻松应对不同类型的客户及掌控复杂多变的局面，帮助您快速提高有关服务方方面面的专业技能，让您不知不觉中领悟服务的真谛。《服务的秘密：客户满意度提升指南》适合各行业服务部门、营销部门的主管及每一位从事服务工作的人员阅读。
三生三世，谁许桃花
一千万年前，凤凰玄凤与金龙仓华出世，被定为天命之身，旨在除魔卫道。一次巧合，玄凤却与蛟龙赤颜在清池相遇，一见钟情，妖族作乱，妖王暗中使计，将赤颜体内魔魂唤醒，赤颜成魔，作乱天地。玄凤与苍华领十万正道之士除魔，却因玄凤不忍杀赤颜，十万正道之士惨死于天夙河岸，成为天地不容的十万冥魂。最终，玄凤与赤颜相约在清珀琅山顶决战。赤颜手刃玄凤，玄凤在将死之际以魂魄为咒，焚尽十里青峰，要赤颜醒后再寻不到一丝过往。赤颜因玄凤的魂魄之力相助，将体内魔魂封印，清醒之后用尽修力寻到一缕玄凤魂魄，以魂飞魂散为条件请仲河出手，为玄凤结魂。同时，苍华封存所有记忆入山中沉睡，天地归为平静。历时千万年，玄凤得以重新结魂，转世为凤凰辰月。
My Name is Red
In the late 1590s, the Sultan secretly commissions a great book: a celebration of his life and his empire, to be illuminated by the best artists of the day - in the European manner. At a time of violent fundamentalism, however, this is a dangerous proposition. Even the illustrious circle of artists are not allowed to know for whom they are working. But when one of the miniaturists is murdered, their Master has to seek outside help. Did the dead painter fall victim to professional rivalry, romantic jealousy or religious terror?With the Sultan demanding an answer within three days, perhaps the clue lies somewhere in the half-finished pictures … Orhan Pamuk is one of the world's leading contemporary novelists and in My Name is Red, he fashioned an unforgettable tale of suspense, and an artful meditation on love and deception.
