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The Charleston Academy of Domestic Pursuits
Nestled deep in the South is a tiny Academy that teaches classes in the most important subject in the world: the domestic arts. The Academy's unique curriculum includes everything from cocktail-party etiquette to business entertaining, dealing with household guests, and cooking for the holidays. Here, after a little gentle instruction from Deans Pollak and Manigault, interspersed with plenty of humor, students find they are living healthier, having stronger ties to friends and family, and using their houses to branch out in ways they never dreamed possible. Since not everyone can get to their sold-out classes in Charleston, the Deans are now offering this book so happier living can be within everyone's grasp, not just the select few.顶级客服就是顶级产品
买方市场下,卖什么都是卖体验,随着人口红利的消失,消费者不仅懂得购买优质的商品还需要获得优质的用户体验。企业需要做的就是提升自己的客服质量,用顶级客服打造用户心中的顶级产品,从而培养客户对企业的忠诚度。本书从“客服应该如何做”、“各行各业的客服成功案例”、“解决客户投诉”、“客户关系管理:留住老客户,开发新客户”四个方面详细讲解了客户服务的工作方法及注意事项。希望通过本书,能够使更多的企业及客服人员学会与客户打交道,使得客户投诉、抱怨、客户流失等不再是问题,打造良好的用户体验。