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Old Friends
Ninety-year-old Lou quit school after the eighth grade, worked for the rest of his life, and stayed with the same woman for nearly seventy years. Seventy-two-year-old Joe was chief probation officer in Pittsfield, Massachusetts, holds a law degree, and has faced the death of a son and the raising of a mentally challenged daughter. Now, the two men are roommates in a nursing home. Despite coming from very different backgrounds, the two become close friends.With an exacting eye for detail, Pulitzer Prize-winning author Tracy Kidder examines end-of-life sorrows, joys, and unexpected surprises with poetry and compassion. Struggling to find meaning in the face of mortality, Joe and Lou experience the challenges that come with aging—with a grace and dignity that's sure to inspire.民用飞机客户服务入门
客户服务是无止境、无边界的业务,原则上说,凡是客户和市场需要的,我们都应该尽力去做。当然,由于自己的认识或者是资源所限,我们不可能都做,但要小心,那也许就会给你的竞争者留下机会!所以,你千万不要以为服务就是这本书上写的这么点事。怎么才能赢?那就要多和用户交流;要多看多学国外航空制造商的经验;从学习和实践中理解和发现客户需求及切入机会,开拓自己的业务。在这里,创新是发展的关键,总是拾人牙慧是很难徘徊出门槛的,只有创新才能有获得与客户双赢的机会。凤凰医妃,皇叔撩不得
修行千年,重返凡间?前世,渣夫狠毒,灭她家族,赐她毒酒,害她未出世的孩子?这一世,她要翻身做主,改变命运,人挡杀人,佛挡杀佛。某皇叔:“你咬我了,准备负责吧!”某女:“……我不属狗。”--情节虚构,请勿模仿