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专业精神：一切员工必备的信念与行为准则
专业员工不但要具备较高的专业知识和技能以及伦理观念，而且无一例外地以顾客为第一位，具有永不厌倦的好奇心和进取心，严格遵守纪律。以上条件全部具备的人才，我们才把他们称为专业员工。专业精神是一种专业素质，包含了博爱之心、强烈的责任感、坚定的使命感，不仅是全心全意、尽职尽责，更要有坚定的信念、极强的探索和奉献精神。专业精神对于老板和员工都是一笔财富。
Mourning Glory
Grace Sorentino has never known the good life: from childhood hardships, to a marriage that began with lofty dreams and ended with all hopes shattered, Grace Sorentino has been dealt bad hand after bad hand.Grace and Jackie, her rebellious teenage daughter, are now stuck in Florida, on the verge of poverty. Grace works as an underpaid and underappreciated cosmetician at Saks Fifth Avenue, and Jackie—when she is not spending her time with questionable boys—balances school and two jobs. Just when Grace believes that things couldn't get any worse, she is fired after accidentally insulting a snobby customer.
