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Once Stalked (A Riley Paige Mystery—Book 9)
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美国著名将军乔治.巴顿说:“困难像弹簧,你弱它就强。”逃避困难的人,永远是弱者;用微笑去面对困难、战胜困难的人,将永远是强者。回顾新中国的建立,其实就是一部与困难抗争的历史,红军及其后继者一次次穿过重重困难的荆棘才摘取了胜利的果实。在敌人无情屠杀镇压的生死存亡的关头下,敢打敢拼的人民军队毅然决然地举起起义的大旗,打响了反抗的第一枪,从而缔造了伟大的红军;在面对百万敌军四面“围剿”的万分危急中……抱怨是最好的礼物:创造持续竞争优势的顾客满意学
在全球景气持续低迷,又逢中国加入WTO,国外业者正在大潜进入本国市场之际,国内业者如何赢得顾客青睐,获取顾客的忠诚,已是一个关乎生死存亡,能否永续经营的重要课题。本书首先以何谓顾客谈起,主张应从心理与行为两方面落实顾客满意,并关注员工满意的问题,强调顾客满意与员工满意双管齐下,才能创造企业生存的利润。书中跳脱了礼貌,技巧的论述与一般概念的讲授,而从经营哲学,经营理念,经营策略的层面,为为者提供了许多具体可行的顾客满意成功之道。全书架构完整,立论精确,总结了作者十年的辅导经验与学理涵养,而且没有太多的专有名词,浅显易懂,平易近人,是E世纪业者学习顾客满意经营不可多得的入门宝典。