
同类推荐
热门推荐
服务制胜:让客户满意的45个服务法则
服务是一项长期的工程,不能掉以轻心,也不能因循守旧,而必须时时刻刻为客户着想,发自内心地为客户服务,真诚地为客户解决问题,注意细节,勇于创新。与客户打交道是一个漫长的过程,也是一种交往的艺术,在面对形形色色的客户以及纷繁复杂的问题时,我们怎样才能做到面面俱到、让客户满意呢?本书分节介绍了各种服务法则,详细地告诉你应该怎样去为客户服务,帮你解决服务过程中的种种困扰,让你学会怎样达到客户的要求。嫡妃驾到,王爷,请让路
世人都知相府嫡女惊艳绝伦,琴棋书画,无一不精,举世无双,殊不知她所学的一切都是仰望着他,东临的神,祁王殿下。而当有一天,发现一切都是阴谋,她的真心却换来一纸休书,还有家破人亡,她又该何去何从……三年过后,风云变幻,蜕变归来,她,与他又将是怎样的对决。云中命案
飞往巴黎的普罗米修斯航班上,波洛正在为晕机的毛病烦恼,一位漂亮女孩正倾心于对面坐着的英俊青年,一位医生在吹长笛,两位考古学家在热烈地讨论学术问题,一位伯爵夫人则和自己的情敌虚情假意地寒暄……然而谁都没有注意到,二号座位上那位上了年纪的法国女人,已经在不知不觉中被一只神秘的手夺去了生命,脚边落着一根只有在小说中才会出现的毒针……Once Lured (a Riley Paige Mystery--Book #4)
"A masterpiece of thriller and mystery! The author did a magnificent job developing characters with a psychological side that is so well described that we feel inside their minds, follow their fears and cheer for their success. The plot is very intelligent and will keep you entertained throughout the book. Full of twists, this book will keep you awake until the turn of the last page."--Books and Movie Reviews, Roberto Mattos (re Once Gone)ONCE LURED is book #4 in the bestselling Riley Paige mystery series, which begins with the #1 bestseller ONCE GONE (Book #1)—a free download, with over 500 five star reviews!