A beginning also was then made toward a Bureau of Organized Charities, the main office being put in charge of a young man recently come from Boston, who lived at Hull-House. But to employ scientific methods for the first time at such a moment involved difficulties, and the most painful episode of the winter came for me from an attempt on my part to conform to carefully received instructions. A shipping clerk whom I had known for a long time had lost his place, as so many people had that year, and came to the relief station established at Hull-House four or five times to secure help for his family. I told him one day of the opportunity for work on the drainage canal and intimated that if any employment were obtainable, he ought to exhaust that possibility before asking for help. The man replied that he had always worked indoors and that he could not endure outside work in winter. I am grateful to remember that I was too uncertain to be severe, although I held to my instructions. He did not come again for relief, but worked for two days digging on the canal, where he contracted pneumonia and died a week later. I have never lost trace of the two little children he left behind him, although I cannot see them without a bitter consciousness that it was at their expense I learned that life cannot be administered by definite rules and regulations; that wisdom to deal with a man's difficulties comes only through some knowledge of his life and habits as a whole; and that to treat an isolated episode is almost sure to invite blundering.
It was also during this winter that I became permanently impressed with the kindness of the poor to each other; the woman who lives upstairs will willingly share her breakfast with the family below because she knows they "are hard up"; the man who boarded with them last winter will give a month's rent because he knows the father of the family is out of work; the baker across the street who is fast being pushed to the wall by his downtown competitors, will send across three loaves of stale bread because he has seen the children looking longingly into his window and suspects they are hungry. There are also the families who, during times of business depression, are obliged to seek help from the county or some benevolent society, but who are themselves most anxious not to be confounded with the pauper class, with whom indeed they do not in the least belong. Charles Booth, in his brilliant chapter on the unemployed, expresses regret that the problems of the working class are so often confounded with the problems of the inefficient and the idle, that although working people live in the same street with those in need of charity, to thus confound two problems is to render the solution of both impossible.
I remember one family in which the father had been out of work for this same winter, most of the furniture had been pawned, and as the worn-out shoes could not be replaced the children could not go to school. The mother was ill and barely able to come for the supplies and medicines. Two years later she invited me to supper one Sunday evening in the little home which had been completely restored, and she gave as a reason for the invitation that she couldn't bear to have me remember them as they had been during that one winter, which she insisted had been unique in her twelve years of married life. She said that it was as if she had met me, not as I am ordinarily, but as I should appear misshapen with rheumatism or with a face distorted by neuralgic pain; that it was not fair to judge poor people that way. She perhaps unconsciously illustrated the difference between the relief-station relation to the poor and the Settlement relation to its neighbors, the latter wishing to know them through all the varying conditions of life, to stand by when they are in distress, but by no means to drop intercourse with them when normal prosperity has returned, enabling the relation to become more social and free from economic disturbance.
Possibly something of the same effort has to be made within the Settlement itself to keep its own sense of proportion in regard to the relation of the crowded city quarter to the rest of the country. It was in the spring following this terrible winter, during a journey to meet lecture engagements in California, that I found myself amazed at the large stretches of open country and prosperous towns through which we passed day by day, whose existence I had quite forgotten.
In the latter part of the summer of 1895, I served as a member on a commission appointed by the mayor of Chicago, to investigate conditions in the county poorhouse, public attention having become centered on it through one of those distressing stories, which exaggerates the wrong in a public institution while at the same time it reveals conditions which need to be rectified.
However necessary publicity is for securing reformed administration, however useful such exposures may be for political purposes, the whole is attended by such a waste of the most precious human emotions, by such a tearing of living tissue, that it can scarcely be endured. Every time I entered Hull-House during the days of the investigation, I would find waiting for me from twenty to thirty people whose friends and relatives were in the suspected institution, all in such acute distress of mind that to see them was to look upon the victims of deliberate torture. In most cases my visitor would state that it seemed impossible to put their invalids in any other place, but if these stories were true, something must be done. Many of the patients were taken out only to be returned after a few days or weeks to meet the sullen hostility of their attendants and with their own attitude changed from confidence to timidity and alarm.
